Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Review

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization ReviewAuthor and customer service speaker Micah Solomon's keynote speech to the NCBS Retail Banking Conference at the Four Seasons in Las Vegas (8 minute excerpt): This Customer Service Keynote is an introduction to the principles inExceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization's principles. (8 minute excerpt)
This keynote speech was filmed in front of an audience of bankers at the Four Seasons in Las Vegas in June 2011.
{More live speaking excerpts and info available at customerserviceguru DOT com}
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Overview

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