How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent Review

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How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent ReviewI do agree this book tells you how to deal with difficult customers but it's doesn't quite turn those difficult customers into "sweethearts." I think some of the approaches and languages he uses to deal with customers are offending. Heck, I even tried it out and they got offended. Thanks a lot Dave! I have to agree with the previous reviewer, the author does seem like "a right wing arrogant person who tries to instill his beliefs on others."How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent Overview

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