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Reclaiming the Sky: 9/11 and the Untold Story of the Men and Women Who Kept America Flying ReviewThis book is structured around the stories of about two dozen aviation industry personnel at three airports (Logan, Newark, Dulles) and two airlines (American, United) who although not at ground zero on September, 11, 2001, were on the front line in every significant sense. Although many people rose heroically that day, these stories make a strong case that the performance of those in the aviation industry was second to none, not only on 9/11 but in the days, weeks, and months following. The author has long experience in the aviation industry, largely developing and running customer service training programs. Due to a cancelled meeting that morning in the North Tower he was heading home to the west coast earlier than planned and was among the last to see from the air the twin towers standing. But professional associations and personal friendships within the aviation industry gave him many other perspectives on 9/11 and its aftermath - perspectives that in variety and scope may well be unmatched.The stories are well told and woven together to show connections, both personal and professional, between people. In addition to their responses to the events of that day, we learn in some cases why they chose aviation as a career, their pride in the industry and part in it, and other aspects of what makes them "tick." The individuals range widely: a security agent, several flight attendants, a pilot, customer service reps, airline operation officers, to name a few. One of the more striking stories focuses on the general manager of the Newark Airport. Her sharp instincts, clear thinking, and ability to act decisively under considerable pressure illustrate leadership of the highest order. Not all these people survived that September morning but this book leaves no doubt that the memory and spirit of those who didn't are alive and well and will continue to be so for the foreseeable future. These stories also give an inside look at the aviation industry beyond the gate agents and flight attendants that most of us are familiar with.
But the personal tragedies of that day were just the beginning. The economic and emotional aftermath of 9/11 hit the aviation industry especially hard. Over 100,000 jobs were lost in the first post 9/11 year alone as funding priorities shifted dramatically, and those remaining in aviation took on additional burdens. How these people not only adapted and endured but prevailed - in essence reclaimed their lives - is the central question the author explores. The later part of the book sheds considerable light on this question and distills much of value from these people. Although individual paths to personal recovery varied common themes were unmistakable. Indeed this book is an excellent guide for anyone recovering from a loss of almost any kind or severity.
At a time when the national discourse seems to dwell so much on the fearful, the negative, and the cynical it is refreshing to be reminded - as this book does - that this need not be so. Here are stories of a few, from among undoubtedly many and unsung others, who under crisis conditions were not paralyzed by fear, were able to act decisively, and were willing to reach out to others. And equally impressive they refused to become victims of that experience in the tough months and years that followed. This book provides an occasionally needed reminder of what seemingly ordinary people can do.Reclaiming the Sky: 9/11 and the Untold Story of the Men and Women Who Kept America Flying Overview
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