Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

Something Really New: Three Simple Steps to Creating Truly Innovative Products Review

Something Really New: Three Simple Steps to Creating Truly Innovative Products
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Something Really New: Three Simple Steps to Creating Truly Innovative Products ReviewThis book goes on the shelf right by Clayton Christensen's Innovator's Dilemma, and Gary Hamel's Leading the Revolution. But of the three, Hauptly's Something Really New might be the best, and certainly will be the most useful.
Innovation books frequently are written by business school professors about their clients. This leads to books that are heavy on theory, and inadequately critical of their subjects.
Hauptly's book is like other Innovation books in that it is concise, readable, and filled with helpful illustrative examples. But the effect is entirely different when the author is an actual Innovator writing for other Innovators about how to Innovate, rather than a color commentator describing action on a distant field.
Gone from Hauptly's account are the fawning success stories. Gone are the complex theories and graphs. Gone even are the unrealistically simple formulas that turn into traps when you try to do it in the real world (think Anthony Ulwick's What Customers Want). What remains is practical advice about how to innovate and how to avoid false innovation.
Hauptly takes us into mind of the Innovator like no other book I have read (even more than Joel Barker's classic, The Business of Paradigms). Not only does Hauptly pave the road for aspiring Innovators, but perhaps more importantly he sets out all the warning signs and side-markers to help avoid common psychological traps. Hauptly takes equal care to explain what is NOT an innovation, which in the real world may be the more vexing problem.
Something Really New is actually two books in one. Although Part One will stand as a major contribution to the literature simply by offering the first true Innovator's Deskbook, I was equally impressed by Part Two, which covers the people issues, organization, and culture of innovation. Where other books dance around these sensitive political issues, Hauptly is direct and pragmatic about how and where innovation can occur, who does it, who stops it, and how.
The book's chat-over-lunch tone and brain-teaser exercises are a sleight-of-hand that will lull some readers into thinking that the book lacks depth. However, the careful eye will note where the conceptual framework shows through (page 81 cannot resist a 2x2 grid; page 107 introduces the phrase "functional contiguity," and of course the concept of net utility is actually dynamite in the presence of false innovation).
The book will be least interesting to academics seeking theoretical exposition, and least welcome by senior executives who would cheer lead for innovation without actually aligning the organization and doing the work. For them, this book offers little.
But as a no-nonsense player's guide to the game, Something Really New is in a league of its own. It will be read by aspiring and experienced product development staff in all industries. Some of the concepts Hauptly introduces, like mutations, net utility, and task linking, may enter the popular lexicon of innovation. But the book is most to likely win the hearts of product developers working in the trenches, among whom word will spread of the brightest light yet shone on a notoriously dark terrain.Something Really New: Three Simple Steps to Creating Truly Innovative Products Overview

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Power Points for Success Review

Power Points for Success
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Power Points for Success ReviewI am a varsity volleyball/ Jr. High basketball coach in a school that is serious about sports. Often my girls are taxed to the max with school, family,work, volunteering in the community, church, and most of them play two or three sports. I use Power Points for Success at the end of each practice to give a "reality check" for my girls. It is important that they learn to not only be competative, but to be balanced young women who are ready to tackle the future. This little book has given short examples that catch their attention and make them think. This is a must read and I give a copy to every player at the end of each season. Great book Bob Harrison. Ellsworth, Michigan Girls Varsity Volleyball/Jr. High Basketball thanks you!Power Points for Success Overview

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Management Review

Management
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Management ReviewUnlike most textbooks, I actually enjoy reading every line in this book. I've read the first four chapters straight so far, and I feel like I'm getting a really good understanding of the content and life applications. And the side stories about the companies in today's economy are very interesting. It's fun to know facts like that because you can easily relate the concepts to situations.Management Overview

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Stan Toler's Practical Guide for Pastoral Ministry (Stan Toler's Practical Guides) Review

Stan Toler's Practical Guide for Pastoral Ministry (Stan Toler's Practical Guides)
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Stan Toler's Practical Guide for Pastoral Ministry (Stan Toler's Practical Guides) ReviewDr. Toler is no longer pastoring a church, but in the Summer of 2009 was elected to the position of General Superintendent in the Church of the Nazarene. He was elected in the 2009 General Assembly of the Church of the Nazarene, held every 4 years. He is an excellent leader, speaker and fantastic writer! Any of the books he has authored will inspire and educate you in the things of God.Stan Toler's Practical Guide for Pastoral Ministry (Stan Toler's Practical Guides) Overview

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"Good enough" isn't enough. . . : Nine Challenges for Companies That Choose to Be Great Review

Good enough isn't enough. . . : Nine Challenges for Companies That Choose to Be Great
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"Good enough" isn't enough. . . : Nine Challenges for Companies That Choose to Be Great ReviewAlan Weiss's clarion call for corporate excellence may remind you of your parents' stern guidance in your youth. You weren't sure you wanted to listen to their traditional viewpoints, but you knew they were right. Weiss cites today's watered-down sense of social accountability as the bad seed that has spoiled corporate standards. He insists that constantly lowering standards is not the way to achieve lasting excellence. He warns that executives need to exercise common sense rather than chase every management fad they encounter or succumb to high-priced consultants. Similarly, he warns that executives who surround themselves with sycophants will get carried away with their own egos. At times, Weiss seems to get a bit carried away himself, regaling how he browbeat the service rep when his bottled water delivery went to the wrong address. But we [...] recommend this book as beneficial to executives - and even to consultants - as a refreshing throwback to days before the advent of kinder, gentler management.
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Shared Services: A Manager's Journey Review

Shared Services: A Manager's Journey
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Shared Services: A Manager's Journey ReviewExcellent concept to share with the reader the nuts and bolts of running shared services environment through an interactive story.
The points and ideas covered by this book and the Top 25 List that summarized the concepts are very insightful for any organization that is planning to start a shared services organization or benchmark or enhance their existing shared services environment. Not only does it shared these best practices and ideas with the readers in a concise and illustrative manner but also is an entertaining book with real life characters and experiences.
I enjoyed this book very much and it also made me thing of some things to improve my managerial and consultative skills.Shared Services: A Manager's Journey Overview

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The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results Review

The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results
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The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results ReviewAs the market place continues to become more and more competitive and crowded, everyone seems to be looking for different ways to improve their product/services. There seems to be constant pressure to improve quality and at the same time cut costs. There are lots of different programs tailored to individual companies or industries, but these are generally too specific to apply across a wide range of company sizes, products and processes. LEO is a simple process which can be adapted to any size company in any industry or service.
Subir Chowdhury, the author, has written and interesting and informative introduction to LEO - the process which stands for Listen - observe and understand the what is happening currently; Enrich - explore and discover new and better solutions; and Optimize - improve and perfect.
The book is well written and easy to read. The layout, format of the book is extremely reader friendly, making it possible to read the entire book in a couple of hours.
Mr. Chowdhury shows how LEO can be used to put out fires - solve problems which are causing immediate problems, to fixing the flow - improving the process, to defining the future - creating new products. He then goes into detail using case studies to show each separate function of the LEO model. He shows how to Listen hard, how to enrich the product/process and finally how to optimize.
Finally he walks the reader through an all-out process where one company engaged in an 18 month implementation of the LEO method and gives a good overview of how the work was carried out.
As with any change process, he stresses that without buy-in and continual support from the CEO, the process will be doomed to fail. He takes great care to talk about the natural dissenters to any change process and how to effectively deal with them.
While this process will work for any business, this book is not a how-to manual. This book gives you a good understanding of the power of LEO - what it can do. You will learn some skills and techniques that make LEO work. But if you wish to implement LEO in your organization, you are going to need some outside help. There is a standard LEO program which Mr. Chowdhury's company starts with and then modifies for each specific assignment.
The final chapter of the book talks about how LEO - the quest for continual improvement can and should be adopt by individuals. "We have a choice. We can simply accept what's happening and spend our energy groaning and criticizing, or we can, as individuals, try to make a difference.
I believe we would all do a better job if we were to listen more carefully, look for better ways to do things and constantly optimize whatever we are doing in our lives - either work or personal.
The book offers lots of examples of how LEO has been applied to a very wide range of companies and problems. If your company is operating at less than peak, you certainly should consider using The Power of LEO to improve your results.


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Leadership Rules: How to Become the Leader You Want to Be Review

Leadership Rules: How to Become the Leader You Want to Be
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Leadership Rules: How to Become the Leader You Want to Be ReviewShort, concise, and powerful. Widener's use of storytelling to nail down time tested leadership concepts helps the reader remember the impact of following the rules. It's short enough to read over a few hours and worth taking the time to do it. I hadn't heard of Widener before this book. After reading this, I'm interested in taking a look at his two bestsellers.
I recommend "Leadership Rules" because the rules are simple to remember and workable. They are translatable into any field (including family). The thing that really makes this book good is that these rules can be applied instantly. As the reader begins to apply these to their life, they will be a better leader by default. I'm excited to see the impact I have on others as I begin to implement these rules into my life and organizations.
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Inspire: Why Customers Come Back Review

Inspire: Why Customers Come Back
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Inspire: Why Customers Come Back Review
Those who read Jim Champy's previous book, Outsmart!, know that in it he drew metaphorically from Charles Darwin's theories of survival that are, and I quote, "Species always breed beyond available resources," "Those species with favorable variations have a greater chance of survival and pass on their variations to their offspring," and "Adapted species force out weaker ones, producing whole new species." These theories help us to understand the strategies of successful, fast-growing organizations. "Inspire! Picks up where Outsmart! leaves off, showing how these kinds of organizations have been able to increase their market share." In it he explains why customers come back to businesses that know how to deliver on their promises. "That is why the next book in the series will focus on how companies achieve true operational excellence. Like Outsmart! and Inspire!, it will have a simple, direct title: Deliver! That's because delivering is what every successful business does every day, in good times and bad."
Customer "satisfaction" is based on a single transaction and customer "loyalty" will continue from one transaction to the next only so long as each is satisfactory. Presumably Champy agrees with Ben McConnell and Jackie Huba that the objective should be to create customer evangelists who will not only "come back" but also bring others with them and, whenever possible and appropriate, function as an extended sales force. What will inspire customers to become evangelists? Champy suggests eight factors and devotes a separate chapter to each. Here are the first three:
1. Engage customers with a cause that will enable them "to identify with your mission and will happily pray a premium for the emotional connection they get from supporting it."
2. "An engagement strategy of convenience requires a deep understanding of how your product or service will fill a customer need. And what works for one group of customers might not work for another."
3. "Most companies don't [but should] give enough thought to their market channels and channel partners, and how those partners can enhance a customer experience."
The other five factors are simplifying complexity (as Albert Einstein once suggested, "Make everything as simple as possible...but no simpler."); being completely honest (i.e. authentic in that, what is affirmed and what is done are seamlessly consistent); interact with your company the same way your the customer does (i.e. "being your own customer"); balance enthusiasm with reality and, as Jason Jennings suggests, "nail the fundamentals" every time; and finally, re-energize product mix with unusual combinations (e.g. "cool and sport") that surprise and delight. In each chapter, Chapter provides a reader-friendly section, "Rules of Engagement," that I really appreciate. It consolidates specific considerations and suggestions for each of the eight factors. In the final chapter, for example, "What Could Be More Inspiring than the Melding of Cool and Sport?," six rules are provided and then briefly discussed: (1) Build on your past, (2) Don't try to go head-to-head with entrenched market leaders, (3) Use outsiders to challenge insiders, (4) Follow a well-marked highway but also test side roads now, (5) If you're the underdog play it up, and (6) Keep your edge authentic. Comparable rules are also provided near the conclusion each of the previous seven chapters. This reader-friendly device will facilitate, indeed accelerate review of key points later.
I am fascinated by the development of Champy's thinking about business process transformation since the appearance in 1993 of Reengineering the Corporation: A Manifesto for Business Revolution that he co-authored with Michael Hammer and then Reengineering Management: The Mandate for New Leadership three years later. I am among those who had then -- and still have -- reservations and concerns about any change initiative "systems" and methodologies that do not focus primarily on those responsible for their effectiveness. In his more recently published books, Champy seems to have become much more people-centered. (The same can also be said of Michael Hammer and Gary Hamel.) In Outsmart! And then in Inspire!, for example, Champy immediately establishes a personal rapport with his reader. The tone throughout both books is informal, almost conversational. "Here's what I think you need to consider. Now let's take a closer look. And as we proceed together, be sure to keep an eye open for...." This approach is especially appropriate in a book that offers information and advice about establishing and strengthening relationships with customers and channel partners, viewing them and treating them as valued human beings rather than as segments of an organizational equation.
Well-done!Inspire: Why Customers Come Back Overview

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The Volunteer Revolution: Unleashing the Power of Everybody Review

The Volunteer Revolution: Unleashing the Power of Everybody
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The Volunteer Revolution: Unleashing the Power of Everybody ReviewThe subtitle of The Volunteer Revolution is "Unleashing the Power of Everybody." When I picked up the book, I thought it would be chock full of suggestions for pastors about how to lead a volunteer revolution at their churches. But this book is long on inspiration and short on information. What this book did very well was cast vision for leading a church of energized volunteers. It communicated the importance of mobilizing people to meet needs. What the book did not do well-in my opinion, anyway-was to show how to make the vision a reality. There are suggestions scattered throughout the book, but what I need is a plan. So,thanks, Bill, for showing me why the volunteer revolution is necessary. But next time, please write a book with step-by-step guidance.The Volunteer Revolution: Unleashing the Power of Everybody Overview

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Brainsteering: A Better Approach to Breakthrough Ideas Review

Brainsteering: A Better Approach to Breakthrough Ideas
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Brainsteering: A Better Approach to Breakthrough Ideas ReviewAs the number of books about idea generation and innovation grows, it becomes more and more difficult to differentiate the books and their messages. Many, at first, paid homage to Alex Osborn and the other people who laid the foundations for business creativity and innovation. Lately, it has become more popular to point out all of the shortcomings of the creative problem solving approach as described by Osborne, and especially lay all the problems of innovation at the feet of that favorite whipping boy, the ubiquitous brainstorm.
It should come as no surprise to anyone, anywhere, that a frequently used technique like brainstorming is often poorly applied or misused. Even less surprising in today's environment is the discovery that some executives use brainstorming as a means to their own agendas, or that teams don't spend enough time preparing to generate ideas. If these "revelations" are news to you, you've missed quite a bit of the commentary on innovation.
So, what are we to say about "Brainsteering", the new book from Kevin and Shawn Coyne? The subtitle promises "A Better Approach To Breakthrough Ideas". The Coyne brothers present Brainsteering - their title for their approach to idea generation - as if it were wholly new and completely different. But the approach they describe is what most innovation practitioners would recognize as simply good idea generation methodology.
The Coyne brothers, like others who have written about idea generation recently, take great pains to identify all that's wrong with a traditional brainstorm. They recognize that executives may have unstated agendas, and that different power levels in a brainstorm may result in pre-conceived ideas. They point out that some people are more likely to dominate a discussion, while others for various reasons don't voice their ideas, or don't intend to share ideas at all. Further, they point out that many idea generation sessions are poorly planned, and many participants don't understand the goals of the idea generation session they've been invited to. So far this is fairly normal.
The Coyne brothers go further to state that much of Osborn's thinking and methods are incorrect. For example they point to research that shows that people are more creative individually than in a group. The Coyne brothers spend some time "debunking" what they claim are the general brainstorming approaches advocated by the general innovation community, most of which pull from Osborn's methods. However, the paper tiger they build would be unrecognizable to most innovation practitioners and many executives in Fortune 500 firms. While some firms run poorly organized, poorly planned brainstorms that are driven at the whim of the executives or the most boisterous participants, those sessions represent a small minority of the brainstorming sessions that occur every day. Further, there are strong rationales for group ideation, including the fact that most of the very creative people in an organization aren't always in tune with the needs and practical realities of bringing a product to market, and even if one person has a great idea, it takes many people to make an idea a reality as a product or service. The brothers don't comment on these facts, and seem to miss entirely the growing emphasis on "open" innovation, which isn't mentioned as a way to generate and capture ideas. In fact the book doesn't mention several of the emerging trends in innovation and creativity, open innovation being just the most important. In fact the brothers don't define innovation, and don't adequately distinguish between concepts like "incremental" and "disruptive" ideas. Further the brothers ignore other idea generation techniques, such as brainwriting, SCAMPER, analogies and so forth, that downplay the "dominance" issue. It's as if experts in a field didn't pay proper homage to the existing craft, and try to repackage good practice as a new vision.
The "big idea" in Brainsteering is the idea that a session should be effectively scoped and framed with Right Questions (their capitalization, not mine). These Right Questions are meant to ensure the team is focused on an important, relevant goal and the scope is well defined. The brothers go on to demonstrate the use of logic diagrams to show how the scope and planning should be MECE (mutually exclusive completely exhaustive). In other words, explore all the opportunities, especially the ones that aren't being explored by competition.
What's amazing is that the book presents this thinking as if it were new. The brothers don't reference any leading thinkers from the innovation or creativity space, other than to debunk Osborn. If they did any reading in the space, it doesn't show. Individuals like Tim Hurson, who wrote Think Better, or Keith Sawyer who wrote Group Genius, have both covered the points the Coyne brothers make in great detail. Of course Roger von Oech and other writers who focus on creativity have addressed many of these same issues. A quick glance at Slideshare lists hundreds of PowerPoint presentations on good idea generation practice which will look very familiar to what the Coyne Brothers propose. Here's a PowerPoint deck
[...] I placed on Slideshare in 2008, which points out the importance of pre-work, "framing" the idea generation session and excellent facilitation. There's really very little that's new in this book.
The book is eminently readable and should appeal to a wide audience of innovation practitioners and people who are new to innovation. The approach it lays out is a well-proven approach to help individuals or teams generate ideas and gain better ideas. What is unfortunate is that the book doesn't acknowledge the fact that little in the book is new or different. The book basically recaps good idea generation practices as if these practices didn't exist or weren't recognized, and completely fails to acknowledge much of the good work underway in existing innovation firms, and for that matter in many Fortune 500 firms. I suppose that the reason the book ignores much of what is happening in the innovation and creativity space and claims to introduce a completely new and different method is that will distinguish the book from others on the innovation shelves.
So overall a very readable book that claims to present some radically new thinking but in reality documents what most of us in the innovation and creativity space will recognize as best practices for running an idea generation session, which manages to completely ignore several rapidly growing trends in idea generation and management, the most important of which is "open innovation". At the minimum it would have been great for the authors to acknowledge much of what is being done well, every day in many firms where idea generation is concerned, or to have tipped their hats to all of the great work and research that has gone before them, that their work directly or indirectly is based on. I think Think Better
(http://www.amazon.com/Think-Better-Innovators-Productive-Thinking/dp/0071494936/ref=sr_1_1?ie=UTF8&qid=1299012728&sr=8-1) offers a better model for facilitation and Group Genius
(http://www.amazon.com/Group-Genius-Creative-Power-Collaboration/dp/0465071937/ref=sr_1_1?s=books&ie=UTF8&qid=1299012764&sr=1-1) is better at group creativity.Brainsteering: A Better Approach to Breakthrough Ideas Overview

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Macrowikinomics: Rebooting Business and the World Review

Macrowikinomics: Rebooting Business and the World
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Macrowikinomics: Rebooting Business and the World ReviewUsing the power of each of us to solve problems that challenge all of us is the central premise of Macrowikinomics. Tapscott has always been good at spotting, shaping and branding trends and this book is no exception. However, this book repeats and restates earlier ideas rather then moving forward to the next logical question of how we do this.
I am sorry to provide a less than enthusiastic review, as I am sure others will find this book revolutionary. However, I am reviewing the book as someone who wants to learn how to make the changes that Tapscott and Williams advocate in my company and industry.
The authors do cover different industries and mention emerging companies giving the impression that the book breaks new ground. However, readers familiar with Tapscott's other works will find that this book repeats and restates Wikinomics more than it covers new ground. It is clear that Tapscott and Williams are looking at this issue from the macro economic rather than business perspective. Is there microwikinomics in the wings?
The book's structure reinforces this observation as it starts by revisiting the basics of the Wikinomics and the five principles of networked intelligence: Collaboration, Openess, Sharing, Integrity and Interdependence. The authors next concentrate on discussing the complex challenges and industries under threat. These include: Green energy, Transportation, Education, Health Care, Media and Government.
The middle section repeats the same pattern of describing their issue, the inability of modern approaches to address the issue and examples of companies using wikinomics to address the issue which that authors report are too early to be reshaping the world we live in.
The last part of the book concentrates on the challenges posed by wikinomics. In my opinion these last two chapters are the more valuable parts of the book, particularly for someone who has already read Wikinomics. But these chapters, like the rest of the book, raises more issues than it resolves.
Recommendations
If you are a wikinomics fan, then you will probably buy the book no matter what anyone says. As a reader familiar with Wikinomics I found more examples but little in the ways of new ideas or applications. The examples are interesting but they lack specifics of how you apply wikinomic principles.
This is a four star book, if you are new to Wikinomics. Macrowikinomics has more examples of than the original book. I would suggest reading Chapters 1-4, then the chapters related to your industry and finish with chapters 18 and 19. This should make the book about 150 - 200 pages which is an appropriate length.
This is a three star book for those who enjoyed Wikinomics and wanted to learn more about how leaders are applying these ideas rather than where the ideas could be applied. I had hoped for more than an expanded restatement of the earlier book.
Strengths
Comprehensive in tackling a diverse set of global issues and industries. The breadth of Tapscott and William's discussion illustrates the broad ability of social media and mass collaboration to change the way the world works.
Company specific examples are interesting and they do illustrate that people are applying these ideas in each of these areas, but the examples are general marketing level descriptions rather than providing actionable advice.
The beginning and the end of the book are quite clear and provide a good overview of the ideas in the book. These include chapters 2, 4, 18 and 19.Challenges
The authors have had more than three years since the introduction of Wikinomics to understand how these forces work in companies. Unfortunately there is little of this understanding in the book. It does not discuss how to address significant issues such as assigning responsibility, accountability, management, measurement and rewards. These are issues that people running companies need to face and ones that people studying rather than living the problem can overlook.
The authors are at times strident in their dismissal of current governments, companies, industries and individuals. Throughout the book the authors are clear that they believe that believe that wikinomics is the only way to solve these issues. This may be a good way to energize people around social issues, but it does little to help people apply these ideas to evolve from where they are to where they need to be.
Americans appear to be the primary audience for the book. While Tapscott and Williams mention India and China, their intended audience is people in the U.S. This is surprising given the author's calls for a coordinated global response to economic and environmental issues.
The book is long at over 400 pages; in large part because of the middle chapters follow a similar structure, which makes the book seem repetitive and reinforces the impression that the authors believe that the same solution applies to every situation.
The notion of 'rebooting business and the world' is an interesting premise and an inaccurate description of what the authors intend since rebooting is used most often as a way of solving problems by resetting the system to its original configuration. This is not what the authors intend but it's the analogy they have chosen.Macrowikinomics: Rebooting Business and the World Overview

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The Purpose Driven Church: Every Church Is Big in God's Eyes Review

The Purpose Driven Church: Every Church Is Big in God's Eyes
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The Purpose Driven Church: Every Church Is Big in God's Eyes ReviewI find it hard to rate this book accurately. I have read few books that have been more helpful in the realm of practical church life. Warren skillfully presents a blue-print on how to grow a healthy in church in which the five purposes (which are presented Biblically) of worship, discipleship, fellowship, ministry, and evangelism are held in balance. The steps to take are practical and clear. Add to that a plethora of helpful common-sense tips to improving logistics in working with both the visitors and members of your church. This book is full of helpful ideas.
HOWEVER, the demerit of the book is its rather shallow Biblical basis. I believe that the five purposes Warren presents are biblical. I believe that the concept of moving people from membership to maturity to ministry to missions is biblical and very, very well developed. And I was impressed to see that Warren's church uses a church covenant and practices church discipline. I simply wish he had given a better biblical defense for these things. There are points where it seems like the author is taking Scripture out of context to defend a point - evidenced by his excessive use of paraphrases of Scripture. He should have used a literal translation and stuck to what the text actually says.
I also highly disagree with Warren's approach to music. He probably goes a bit overboard on the seeker-sensitive side of things, although I admit many of the things he says are non-moral, non-biblical, common-sense issues.
I was helped by reading this book. I have the sense to know that I can't apply everything Warren says in my own church culture and tradition, but there are some things any one can apply. I say, buy this book and read with discernment. As long as you don't make a Bible out of it, you will probably benefit greatly.The Purpose Driven Church: Every Church Is Big in God's Eyes Overview

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Last Dog on the Hill: The Extraordinary Life of Lou Review

Last Dog on the Hill: The Extraordinary Life of Lou
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Last Dog on the Hill: The Extraordinary Life of Lou ReviewLou was found on top of a hill in Mendocino County, with his family, a pack of wild dogs born from guards dogs on a nearby marijuana grow. He was covered in fleas and ticks, had an infected gash on his neck and a limp. But in his eyes, Steve Duno saw his new best friend.
He took Lou to a nearby vet who treated his injury, removed half a cup full of ticks, vaccinated and de-wormed him. The vet warned Steve that his bowel movements would be interesting, and was right: during their first day together, Lou eliminated a squirrel skull, sock string, foil, pebbles and a gum wrapper.
This was the beginning of their friendship, as told by Steve at his book signing for "Last Dog on the Hill" at Barnes & Noble last night. I attended assuming it would be the usual book signing, i.e. "buy my book" with little talk of the book itself. Instead, I left feeling transformed by the bond of love between Steve and one very special Rottweiler/Shepherd mix.
After a childhood of hunting for road kill and trash, Lou was not used to being confined to a house. The first time Steve left him alone for a five minute trip to the store, he returned to find the carpet ripped from the floor, a door unhinged, and the kitchen window shattered. On this day, Lou taught Steve his first lesson - that he needed to become a dog trainer. Since then, Steve has trained 8000 dogs and become an expert behaviorist and author. During his 16 year life, Lou also helped teach deaf children sign language and helped train other wild dogs how to behave in society, saving hundreds from euthanasia.
Steve was an in-house tutor for celebrity children, including Allysa Milano and Sidney Poitier's children, but the real star was Lou, whom he compared to Antonio Banderas and Al Pacino. A real Rin Tin Tin, Lou saved Steve's life twice, prevented a rape, foiled a robbery, survived cancer, comforted war veterans and sick patients during their last days, acted in a Washington State Lottery Commercial, graced the cover of a book, and knew over 200 words and commands. Even some of his friends were celebrities, like Jonathan Harris, Mr. Smith in "Lost in Space", who befriended him while tethered outside Steve's health club.
In the opening paragraph of the book, Steve relates how he could invoke the presence of the departed Lou from the smell in the carpet, his furs in the floor. I felt this way at the book signing, as if I had met Lou. His spirit lives forever through the memories of his owner, which are now being expressed in book signings across the US. In the words of Lou, "Arugula" (the sound of his bark).
"Last Dog on the Hill" is a wonderful tribute to a dog with a very powerful soul, the tale of the purest of love between dog and man and their mission together. You may want to include a box of tissues in your order. My eyes welled up three times in reading just a few pages.
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Raving Fans: A Revolutionary Approach To Customer Service Review

Raving Fans: A Revolutionary Approach To Customer Service
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Raving Fans: A Revolutionary Approach To Customer Service ReviewI've been a struggling small business owner (some 32 to 38 employees, depending upon the season) thinking my problem was either that I was undercapitalized or that I had hired the wrong people. Raving Fans was a wake up call. The problem was I wasn't creating raving fans. I was satisfied if my customers were satisfied, but I learned in this book that service is so bad that customers expectations are low. It's easy to satisfy low expectations and it doesn't mean very much. You have to create raving fans. Customers who tell others how wonderful you are. Today everyone in my company is focused on customers. Focused on creating stories our customers can tell others. Creating those magic moments the book calls giving symbolic hugs. Best of all Raving Fans gave me the road map to do it, all wrapped up in three easy lessons. This book may be simple, but it is also profound and by far the best customer service book I've ever read, and I guess the best business book too. I'd be out of business today if I hadn't adopted the strategy of creating raving fans and then getting everyone in the company to do the same. The result is we've stopped buring our customer list every six months. We're retaining old customers, adding new ones and sales are way up. Today Raving Fans is required reading for every new hire. Thanks Amazon for this opportunity to write this review. You're the best. I'm your RAVING FAN!
Richard AndersRaving Fans: A Revolutionary Approach To Customer Service Overview

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Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant Review

Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
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Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant ReviewThe authors have published many articles over the last decade on Value Innovation. This is their first book. It summarizes their extensive knowledge on out-of-the-box strategic thinking.
What is a BLUE OCEAN STRATEGY? The authors explain it by comparing it to a red ocean strategy (traditional strategic thinking):
1. DO NOT compete in existing market space. INSTEAD you should create uncontested market space.
2. DO NOT beat the competition. INSTEAD you should make the competition irrelevant.
3. DO NOT exploit existing demand. INSTEAD you should create and capture new demand.
4. DO NOT make the value/cost trade-off. INSTEAD you should break the value/cost trade-off.
5. DO NOT align the whole system of a company's activities with its strategic choice of differentiation or low cost. INSTEAD you should align the whole system of a company's activities in pursuit of both differentiation and low cost.
A red ocean strategy is based on traditional strategic thinking - e.g. Harvard's strategy guru Michael Porter.
Some cases:
* Airline industry price wars result in bankruptcies and low profit margins. Southwest Airlines creates a new market by offering the speed of air travel with the low cost and flexibility of driving.
* Golf equipment industry competes to win a greater share of existing golf customers. Callaway Golf creates "Big Bertha", a golf club with a large head that attracted new customers to golf that had been frustrated by the difficulty of hitting the ball.
* The cosmetic industry creates a red ocean with models, expensive advertising, and promises of youth and beauty. The Body Shop creates a blue ocean that lasts more than a decade by creating functional cosmetics that defied the industry which sold emotionally appealing cosmetics.
* The wine industry gluts the market with a red ocean of thousands of brands competing on the finest oaks and tannins and legacy winey names. Casella wines creates [yellow tail], a blue ocean wine that succeeded by eliminating complexity, elitism and consumer confusion and creating a fun simple image that non-wine drinkers could enjoy.
A blue ocean is created in the region where a company's actions favourably affect both its cost structure and it value proposition to buyers. Cost savings are made from eliminating and reducing the factors an industry competes on. Buyer value is lifted by raising and creating elements the industry has never offered. Over time, costs are reduced further as scale economies kick in, due to the high sales volumes that superior value generates.
Examples of strategic moves that created blue oceans of new, untapped demand:
- NetJets (fractional Jet ownership)
- Cirque du Soleil (the circus reinvented for the entertainment market)
- Starbucks (coffee as low-cost luxury for high-end consumers)
- Ebay (online auctioning)
- Sony (the Walkman - personal portable stereos)
- Cars: Japanese fuel-efficient autos (mid-70s) and Chrysler minivan (1984)
- Computers: Apple personal computer (1978) and Dell's built-to-order computers (mid-1990s).
The INSEAD professors Kim and Mauborgne have written regularly on the subject of Value Innovation since 1997 in Harvard Business Review. Being a business development manager, their thought leadership on strategic innovation has inspired me tremendously over the years. Their articles have been standard texts for many MBA students for some time (e.g. "Value Innovation", "Creating New Market Space", "Charting your Company's Future"). I expect their first book to be just as dominant in any strategy library as Michael Porter's books (the guru behind the classic red ocean strategies).
Peter Leerskov,
M.Sc. in International Business (Marketing & Management) and Graduate Diploma in E-businessBlue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant Overview

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